Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.Your missionJoin our Product Support Team where you will work close to the customer, acting as a crucial bridge between our production lines and the end-user. We are looking for someone who truly knows the technicalities of cranes. You will be surrounded by a highly experienced, collaborative team - who are ready to support your success in a great working environment.As a Technical Support Specialist, you will provide expert first and second-line technical support for our crane business lines. You will be the go-to person ensuring fast, effective, and transparent resolutions for customer cases. By routing important inquiries, conducting root cause analyses, and acting as a subject matter expert in development projects, you will ensure our customers receive top-tier technical assistance while driving continuous product improvement.Key responsibilitiesReceive, track, and resolve technical claims, tickets, and inquiries regarding loader heavy and superheavy cranes, parts, and accessoriesProvide on-site field support, perform technical audits, and conduct field investigations within your area of expertiseEstablish detailed problem reports, facilitate cross-functional root cause analyses, and manage the Product Life Cycle (PLC) support processAct as the communication bridge by ensuring efficient feedback loops between customers, R&D, Quality Assurance, and regional managementParticipate in New Product Development (NPD)



projects as a subject matter expert and recommend process or product modificationsPlan and execute technical training, capture ongoing training needs, and help distribute service letters and product recalls.What we are looking forAcademic degree in engineering (or equivalent technical education) with some years of experience in technical service, workshop, or design within load handling equipmentStrong fact-based problem-solving skills with hands-on experience using customer support IT systems, ticketing processes, and technical diagnosticsFluent in English (C1 level required); proficiency in Spanish or Italian is a strong advantageCustomer-focused, highly communicative team player willing to travel up to 60-80 days per year.What we offerAs a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.Our benefits includeHybrid Work Flexibility: 1 day per week remote work15 Salary Payments: Total annual compensation paid across 15 installmentsGuaranteed Pay Increases: Regular statutory raises per the Collective Labor AgreementFree Commuter Service: Company bus transportation providedBalanced Work Schedule: 218 working days per yearWe Are HiabHiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.#J-18808-Ljbffr

📌 Technical Support Specialist (Madrid)
🏢 Cargotec
📍 Madrid