David Kennedy Recruitment is working with a leading airline that is seeking to onboard Basque-speaking Customer Support Advisors to assist passengers across its regional markets in Spain.In this role, you support customers with travel-related enquiries, provide clear information about airline services and policies, and help resolve issues throughout their travel journey. The idóneo candidates have strong communication skills, a customer-focused mindset and the ability to remain calm and professional when assisting passengers with challenging situationsPosition: Customer Service AdvisorLocation: Barcelona, SpainModel: 100% On-siteEmployment type: Full-timeDUTIES AND RESPONSIBILITIES- Assist passengers with flight reservations, booking amendments and cancellations- Provide information about baggage allowances, delayed luggage and missing baggage- Support customers with online check-in, boarding enquiries and travel documentation- Assist passengers affected by flight disruptions and respond to refund requests- Handle customer complaints and resolve travel-related issues in a professional manner- Explain airline policies,



procedures and available options clearly- Deliver a positive customer experience through effective communication and problem-solvingREQUIREMENTS- Fluency in Basque + English B2- Strong communication and customer-service skills- Ability to understand customer concerns and provide clear, helpful solutions- Calm and professional approach when dealing with stressed or dissatisfied passengers- Strong problem-solving skills and attention to detail- Customer-oriented mindset and ability to work in a fast-paced environmentBENEFITS- Permanent employment contract in Spain, including applicable statutory benefits and entitlements- Five weeks of paid initial training to help you start confidently with all the tools and knowledge you need- 39-hour working week, Monday to Sunday, between 08:00 and 20:00, with rotating shifts- Gross annual salary plus a gross annual bonus- Modern offices in Barcelona with a terrace, comfortable facilities and team events- Genuine opportunities for professional development and career growth within an international company#J-18808-Ljbffr

📌 Customer Support Agent (Basque) (Barcelona)
🏢 David Kennedy Recruitment
📍 Barcelona