Atbsportwe empower theWellness Industrywith an all-in-oneplatformthat combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success.Join bsport at one of the most exciting stages of its journey: backed by €30 million in funding, the company is accelerating its international expansion and redefining the future of fitness and wellness tech.The roleYou’ll provide expert, client-facing support to partners using their branded mobile apps. You’ll troubleshoot and resolve complex issues that Level 1 support cannot solve, communicate solutions clearly in writing, and follow up proactively until partners confirm everything is working as expected.As part of the Customer Experience Branded App team, you’ll contribute to building, publishing, and maintaining branded mobile apps, ensuring a smooth, reliable experience for every partner.What you will ownPartner inquiries escalated by Level 1 (Intercom and email)Specialised support on live branded apps.Troubleshooting Google Developer Account (GDA) and Apple Developer Program (ADP) issues: verification, access, setup.Investigating app suspensions, rejections and policy issues from Apple or Google, and guiding the partner through what they need to do.Back Office checks to verify configurations and find the cause.Following up with partners on Android testing participation when it blocks their app.Case ownershipOwner named the same day; partner updated every 48 hours until resolution.Clear case documentation; complex or blocking issues escalated with full context.Knowledge and feedbackInternal troubleshooting guides and how-to content so Level 1 answers simple app questions.Recurring issues and partner pain points logged and shared with the Branded App team.You would be great fit if you haveCustomer support experienceor another client-facing role.Excellent written communication:you explain technical topics clearly.Strong organisation:you can manage multiple requests at once, prioritise effectively, and thrive in a fast-paced environment.Customer-first mindseto delivering an excellent partner experience.Language skills:You’re fluent in English and also speak French or Spanish.Nice to have:Knowledge of mobile apps and app store ecosystems (App Store Connect, Google Play Console)What we offer:AI-powered, from day oneYour own Claude account and a monthly AI tools budget.Your health comes firstAlan health insurance fully covered by bsport · DKV dental · mental health support · paid sick leave.Move like the people we serveWellhub access to thousands of gyms, studios and wellness apps.Get more from your payAlan Flex: pay meals, transport and nursery from your gross salary, tax-free.A great place to work, live and connectOffice on Passeig de Gràcia · 1 remote day/week + 15 extra days/year · Summer Fridays in August · an international team across Europe, the US and APAC.The hiring processIntroduction call with Charlotte, talent acquisitionFirst interview with Chloé, your future team leaderSecond interview with Taninna, Head of CSMWe believe diversity makes us stronger and are committed to creating an inclusive workplace where everyone can do their best work.If you require accommodations during the application or interview process, please inform us.#J-18808-Ljbffr

📌 Customer Care App (Madrid)
🏢 bsport
📍 Madrid