- INTEGRAL
- Business impact

About Our Client The company is an international services group operating in multiple countries, delivering consumer‑focused solutions for travelers and cross‑border customers through a combination of physical presence and digital platforms. With a strong emphasis on operational excellence and customer experience, the organization serves millions of users annually across diverse geographies. With a clear growth‑oriented mindset, the company continues to invest in digital transformation, new business models, and strategic partnerships , expanding its portfolio of services to create additional value for customers and partners alike. Its culture combines entrepreneurship, data‑driven decision‑making, and cross‑functional collaboration within a highly regulated, performance‑driven environment.

Marketplace Strategy & 0→1 Launch

- Lead the creation and launch of a marketplace from scratch, defining the value proposition, service offering, business model, and growth strategy.
- Own the end‑to‑end marketplace lifecycle, including business planning, resource allocation, budgeting, development, and go‑to‑market execution.
- Define functional and technical requirements to build a robust, secure, and scalable platform.
- Design and maintain the short-, mid-, and long‑term product roadmap, prioritizing initiatives with the highest customer and business impact.
- Act as the business owner and key user of the platform, ensuring alignment between business objectives and technical execution.
- Lead and oversee the technical teams responsible for platform development and evolution.

User Experience & Business Development
- Ensure a best‑in‑class user experience (UX/UI), delivering seamless and intuitive customer journeys from access to transaction.
- Define and execute a customer data strategy compliant with applicable regulations, ensuring ownership of the customer relationship.
- Identify, negotiate, and build strategic partnerships,



creating a compelling and differentiated marketplace offering.
- Lead the full partner acquisition lifecycle, from prospecting and negotiation to contract signing and onboarding.
- Ensure partner alignment with quality, brand, and ethical standards.

Integration & Go‑to‑Market
- Ensure seamless integration of partner services, products, and payment systems.
- Coordinate multi‑provider payment orchestration, enabling secure and efficient transactions.
- Lead the marketplace launch, working cross‑functionally with marketing, legal, operations, and other key stakeholders.
- Design and implement incentive and activation mechanisms to drive customer acquisition and engagement.

Analytics, Performance & Continuous Improvement
- Define and monitor key marketplace KPIs (acquisition, conversion, retention, profitability).
- Analyze performance data, customer feedback, and market trends to identify growth and optimization opportunities.
- Deliver executive‑level performance reporting with strategic insights and recommendations.
- Conduct competitive benchmarking to identify market gaps and new strategic opportunities.

Cross‑Functional Leadership
- Foster strong cross‑functional collaboration across product, technology, sales, operations, marketing, finance, and legal teams.
- Ensure marketplace initiatives are fully aligned with overall business objectives.
- Partner with finance on forecasting, budgeting, and profitability analysis.
- Collaborate with legal and compliance teams to ensure regulatory compliance and brand protection.

The Successful Applicant Education & Languages





- Higher education degree in Business Administration, Engineering, Marketing, or a related field.
- Postgraduate education (Master's degree or MBA) in Digital Business, E‑commerce, Project Management, or similar disciplines.
- Advanced English proficiency; knowledge of additional languages is highly valued.

Professional Experience
- Minimum 5 years of experience in e‑commerce, product management, or marketplace leadership roles, with proven experience launching digital products or business units from inception (0→1).
- Demonstrated experience managing P&L; responsibility and commercial performance.
- Proven track record of driving sales growth and market share on major platforms such as Amazon, eBay, Walmart, or equivalent marketplaces.

Technical & Functional Expertise
- Strong technical‑functional mastery of e‑commerce and marketplaces, including:
- Marketplace algorithms and ranking logic

- Conversion rate optimization
- APIs and system/data integration principles
- Hands-on experience with marketplace management and analytics tools such as Google Analytics, Tableau, Power BI, or similar.
- Solid knowledge of payment gateways, attribution models, and A/B testing methodologies.

Strategic, Analytical & Leadership Skills
- Strategic and analytical mindset, with the ability to define and execute a business plan from scratch and make data‑driven decisions.
- Strong project leadership and stakeholder management skills, capable of aligning technical and non‑technical teams around shared objectives.
- Entrepreneurial mindset with a strong focus on innovation and continuous improvement.

Digital & Productivity Skills
- Advanced proficiency in Microsoft 365 (O365) and data analysis tools.
- Comfortable working in complex, cross‑functional, and fast‑paced digital environments.

What's on Offer Opportunity to launch a marketplace from scratch Quote job ref: JN-022026-6938486

📌 Head of Marketplace (Madrid)
🏢 Page Executive
📍 Madrid