N this role, you will help our customers get value from EQS solutions quickly and confidently. You will manage implementations with a strong customer focus, coordinate stakeholders across the project lifecycle, and contribute ideas that make our onboarding processes even more scalable and effective

Own and coordinate end-to-end customer implementation projects for EQS compliance solutions, from kickoff and planning through go-live and handover

Guide customers through project milestones, timelines, deliverables, trainings, and workshops to ensure a smooth and transparent onboarding experience

Translate customer needs into structured implementation plans, advise on configuration decisions and rollout approach, and contribute feedback that helps improve our products and internal processes

Collaborate cross-functionally with Sales, Product, Engineering and other internal stakeholders to keep projects on track and resolve issues proactively

Manage project delivery by monitoring timelines, scope, risks, issues, dependencies, escalations, and next steps in a structured and customer-oriented way

Support go-live preparation, validate key implementation documentation, and collaborate with Customer Success and Support to ensure a smooth post-launch handover that sets the foundation for long-term customer satisfaction, engagement, and retention

You have completed a university degree, vocational training,



or gained comparable professional experience in a customer-facing environment

You have a solid IT affinity and feel comfortable learning new software products, workflows, and system-related topics quickly

You identify with EQS values and bring a responsible, respectful, and trustworthy way of working

You show initiative, ownership, and a solution-oriented mindset, while staying customer-focused and collaborative

You are confident using MS Office and working in a structured way with documentation, timelines, and customer communication

You are comfortable using AI-supported tools responsibly to improve efficiency, structure information, or prepare customer-facing work while applying sound judgment and data confidentiality standards

You enjoy managing projects and coordinating multiple stakeholders, and you know how to keep tasks structured and moving forward

You have C1-level proficiency in both German and English (written and spoken).

French, Italian or Spanish speaking skills are a strong plus

You bring first professional experience in B2B SaaS, software implementation, onboarding, project coordination, or a similar client-facing role

Experience delivering customer trainings, workshops, or onboarding sessions in a SaaS context

Experience in compliance, governance, regulatory, or other complex B2B software environments

📌 Implementation Manager (German Speaker) (Barcelona)
🏢 EQS
📍 Barcelona