Start date: ASAPBased in Barcelona, hybrid role.We're looking for a first team lead for our amazing onboarding team!The Team Lead Onboarding Specialists is responsible for the performance, structure, and quality of the Onboarding team across all markets.The mission is to ensure fast, high quality, and scalable onboardings that directly contribute to New MRR, early churn prevention, and overall customer satisfaction.Team Leadership & PerformanceLead and develop a team of Onboarding Specialists across marketsOwn team performance: onboarding volume, CSAT, time to go live, 90-day jumpDrive growth through coaching, feedback, and performance reviewsOperational ExcellenceEnsure consistent onboarding execution across all marketsGuarantee adherence to onboarding standards : full setup, migrations, go live readiness, clean handover to Account ManagersPrioritize and arbitrate in case of capacity constraints or complex casesAct as an escalation point for high impact or sensitive onboardingsProcess & ScalabilityStructure, document, and continuously improve onboarding processesIdentify recurring friction points : migration, billing, app, widget, CQAWork closely with Migration, Product, Care, and Customer Experience teams to improve the onboarding experienceStandardize best practices across marketsRevenue & Customer ImpactContribute directly to securing New MRRReduce early churn through high-quality onboardingProactively drive jump prevention, segmentation, and onboarding prioritizationCollaborate closely with Country Managers, CS Leads,



and Account ManagersReporting & AlignmentTrack and analyze team onboarding KPIsProvide visibility on capacity and delivery by marketAnticipate hiring and workload needsShare structured insights with Customer Growth leadershipYou would be great fit if you have:Proven experience in onboarding, implementation, or customer success within a SaaS environmentFirst management experienceStrong understanding of complex topics : migrations, billing, integrationsProcess driven and results oriented mindsetExcellent cross functional communication skillsComfortable working in a multi market, fast growing environmentWhat We OfferVibrant office in Passatge St. Joan, Barcelona with free drinks and snacks to fuel your mornings and recharge during breaksFlexible working model - hybrid setup with 1 remote day per week, plus 15 extra remote days per yearHealth insurance fully covered by the company.Fitness perks – enjoy a special discount at a local gym to stay active and energizedA diverse, collaborative workplace - join an international team!Feel supported with paid sick leave, because your health always comes first.Who we are?At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success.We believe diversity makes us stronger and are committed to creating an inclusive workplace where everyone can do their best work.If you require accommodations during the application or interview process, please inform us.#J-18808-Ljbffr

📌 Team Lead Onboarding Specialists (Madrid)
🏢 Talantir
📍 Madrid