Job Title: IT Desktop Support Technician

Job Type & Location : Backfill, Madrid/Spain

Job Requirements

Technical

- Minimum 2 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

- Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.

- Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.

- Ability to lift / move computer equipment weighing up to 50 lbs.

- Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).

- Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.

- Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.





- Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.

- Experienced in repeat call analysis and developing preventive actions

- Experienced in Problem management

- Excellent written and oral communications skills with clients and management as well as people skills.

- Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency

- Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.

- May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)

- Experience of ticketing tools (ServiceNow / Remedy etc.),

_ Non-Technical_

- Good Customer management skill,

- Good in oral and written communication

- Able to interact and work with customers at different levels.

- Driven and result oriented.

- Passionate about the work

- Ability to work independently or as part of a team

- Ability to complete tasks effectively with minimal supervision

- Must be available to work versátil work schedules

📌 IT Desktop Support Engineer Backfill (España)
🏢 SkySys
📍 España