OSW Group is a fast growing global ecosystem of businesses united by a shared vision to accelerate the world's transition to smarter, more sustainable energy and technology solutions. Our portfolio includes One Stop Warehouse (OSW) , GreenSketch , GreenDeal , Manta and Sunmine , combining expertise across renewable energy, AI-powered software, energy finance and digital infrastructure to drive innovation on a global scale.

With operations across Australia, Singapore, China, Europe, the United States and Mexico—and continuing to expand into new markets,we're creating opportunities for ambitious people to build meaningful, international careers. While each of our businesses has its own unique focus, we're connected by a collaborative culture, entrepreneurial mindset and a passion for challenging what's possible.

When you join OSW Group, you're joining more than a company—you're becoming part of a integral team that's shaping the future of clean energy and technology. We invest in our people, encourage fresh ideas, celebrate success and provide the opportunity to grow alongside a business that's only just getting started.

Role Summary

As a Customer Success Manager, you are the main point of contact for our installer partners in the Spain Region . You drive successful onboarding, strong adoption and long-term customer satisfaction. You work closely with installers, understand their real-world challenges and help them embed Greensketch into their daily operations.

Key Responsibilities

- Identify and map potential solar installer partners in Spain, understand their needs and workflows,



and build relationships to support regional growth.
- Onboard new installation partners and guide them through their first projects using GreenSketch.
- Drive product adoption and help installers integrate GreenSketch into their daily planning, ordering and documentation workflows.
- Act as a trusted advisor to installer partners, helping them realise product value, resolve challenges and achieve long-term success.
- Provide insights and recommendations on regional go-to-market strategies, customer segments, acquisition channels, partnerships and product positioning.
- Gather customer feedback, identify recurring pain points and collaborate with Product, Development and Support teams to inform product improvements.
- Conduct product demos, training sessions and customer meetings to build awareness and engagement.
- Monitor customer activity, proactively address adoption barriers and identify opportunities to deepen product usage and strengthen customer relationships.
- Work closely with internal teams to align regional customer needs with product priorities and broader business objectives.
- Installer Onboarding at Scale Deliverable: Enable small and medium-sized installation companies to start working productively with Greensketch without friction or hand-holding. KPI: % of new installers completing onboarding and finishing their first real project within 30-45 days
- Fast and Visible Installer Value Deliverable: Ensure installers experience clear operational value from Greensketch early in their usage. KPI: Median time-to-first-completed project after

📌 Customer Success Manager, Spain (Valladolid)
🏢 One Stop Warehouse Pty
📍 Valladolid