Get AI-powered advice on this job and more exclusive features.At ING we are looking for Early Collections Strategy AnalystYour role and work environment:We are looking for a talented and enthusiasticEarly Collections Strategy Analystto join ourCollections Expert Unit, Team ofEasy Financing Tribe.The responsibility of this team isto make the difference by being customers’ partner in times of financial difficulties, while protecting bank interestand our way of working isAgile.Your key responsibilities:As anEarly Collections Strategy Analyst,you will:Positively contribute to the team responsible for delivering a high-quality early collections service.Co-create and lead:the strategy and the roadmapto achieve the best-in-class collections services,the precise and safe execution of the operational processesand automated collections workflow configuration in the Collections Tool,the external collections agencies coordination and monitoring,the evolution towards a more data driven and digital service.What are we looking for?Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits… don’t hesitate to apply!Expertise in managing collections services,amicable and legal collections services, for direct portfolios or third-party services, for more than 3 - 5 years.Degree inEconomics, Business, Math or Engineering (bachelor’s degree or equivalent).Proficient knowledgeof Excel and SQL.Other programming languages such as SAS/MicroStrategy/Power BI would be welcome.High Level of English.Expertisein thebanking industry, expertise or technical knowledge incollections software managementor experience in digital collections will be valued.What do we offer?The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.Be versátil my friend.Our model is all about flexibility and accountability.



Keeping both our customers and our colleagues needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing.Health insurance.For you and all your family (spouse/partner and children).Life insurance.We help you protect what matters most to you.Flexible remuneration.In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids…Free company shuttle.It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.Special loans with more beneficial conditions.Special mortgage conditions after 6 months working at the bank.And you can benefit from our pension plan after 1 month with us!More vitality and more belonging360º care of the employee (physical, mental, financial, and social).Health services in company (physiotherapy, psychological and medical services).Get to know UsWe are a team of more than 1600 people sharing one idea:doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.Afully online bankwhere technology, innovation, simplicity and transparency are the main ingredients, and the first one to work withagile methodologies .And although we are based in Spain, weare lucky to work in an international bank with presence in more than 40 countries.We are proud to have a diverse team and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working… we are looking forward to meeting you!Seniority levelAssociateEmployment typeFull-timeJob functionAnalyst, Consulting, and Strategy/PlanningIndustries: Banking and Financial Services#J-18808-Ljbffr

📌 Early Collections Strategy Analyst (Madrid)
🏢 ING España&Portugal
📍 Madrid