1. Responsible for undertaking logistics needs of platforms and supporting business expansion;
2. Explore customer needs and promote the implementation of product solutions based on customer needs;
3. Proactively monitor operational quality, monitor key indicators around customer signed SLA, ensure quality meets customer needs while promoting internal operational quality improvement;
4. Focus on customer satisfaction and maintain good relationship.
Job Requirement
1. More than 2 years of working experience in the e-commerce /logistics field, with customer operation experience;
2. Solution formulation and implementation capabilities and strong driving force;
3. Have a deep understanding of the competitiveness of local logistics solutions and experience in implementation;
4. Able to adapt to cross-cultural work scenarios and have English or Spanish communication skills.
📌 Key Account Operation-Madrid
🏢 Cainiao Group
📍 Madrid
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