Alea is seeking a Technical Support Agent to address client technical issues and guide them through troubleshooting. This fully remote role requires English and Spanish fluency and involves working across calls, email, and chat channels. Shifts operate on a weekly rotating pattern anchored to Spain time (CET/CEST). Experience with REST APIs, Kibana, and Jira will help you resolve incidents efficiently while collaborating with the team. #J-18808-Ljbffr