Vivid Money is seeking a Product Engineer for Customer Care who blends product and engineering depth to build our conversational systems. You’ll own chat, voice, and knowledge-base tools, setting direction, writing specs, and sometimes shipping fixes yourself. You will design bot workflows with engineers, prototype AI-driven improvements, run experiments, and drive measurable improvements in deflection, resolution, and CSAT as we scale self-service and automation across Europe. #J-18808-Ljbffr