Overview: Who Are We At aparto, we're more than just student accommodation, we're a community that acts as a home-away-from-home for students across the UK, Ireland, Italy, and Spain. We understand that university life is a significant transition for many, often marking the first time they've lived away from their families. That's why we strive to make aparto not just a place to stay, but a vibrant, supportive environment where students can make lifelong friends, discover new possibilities, and have experiences that will shape their futures.

Responsibilities:
Role Profile The General Manager has overall responsibility for the operational and commercial performance of their property. They lead the property team to deliver a safe, welcoming and high-performing community while ensuring the asset achieves its financial, leasing, customer experience and operational objectives. The General Manager is accountable for the day-to-day operation of the property, including people leadership, resident experience, leasing, financial performance, health and safety, compliance, facilities and property standards. Working closely with Operations and central functions, they will deliver the property's Business Plan and continually identify opportunities to improve performance. The General Manager is the leader and ambassador for aparto at property level, creating a culture where our teams deliver on our values of Service, Belonging and Community. Operational Leadership
- Take overall responsibility for the day-to-day operational and commercial performance of the property.
- Ensure the property consistently operates in line with aparto standards, policies, procedures and agreed KPIs.
- Lead daily operations across reception, customer service, maintenance, housekeeping, security and other property services.




- Use performance data and operational insight to identify issues, opportunities and actions to continuously improve the property.
- Ensure accurate property information and operational data is maintained across aparto systems.
- Act as the primary operational escalation point for the property and participate in out-of-hours arrangements as required.
- Own property performance against aparto operational and brand standards, ensuring audits are completed, required standards are achieved and improvement actions are delivered within agreed timescales.
- Ensure effective out-of-hours coverage is in place and participate in the on-call rota, providing leadership and escalation support for operational emergencies and significant incidents. Commercial Performance
- Take responsibility for the property's financial performance, including P&L; management, budgeting, forecasting and cost control.
- Deliver occupancy and revenue targets, working closely with Operations, Sales, Marketing and Asset Management.
- Monitor leasing performance, conversion, renewals and rebookers and take proactive action where performance is behind plan.
- Manage operating expenditure effectively, ensuring value for money while protecting resident experience and property standards.
- Oversee rent collection, arrears and bad debt, working with Finance and escalating risks appropriately.
- Identify and deliver opportunities to grow ancillary and non-academic income,



including summer business.
- Understand the local market, competitor pricing and university landscape and use this insight to support commercial decisions. Resident Experience
- Champion an exceptional resident experience from enquiry and move-in through to move-out.
- Create a welcoming, inclusive community aligned with aparto's values of Service, Belonging and Community.
- Monitor resident feedback, reviews, NPS and service performance and use insights to drive improvement.
- Ensure resident enquiries, complaints and escalations are managed promptly, professionally and within agreed service standards.
- Lead the delivery of resident events, wellbeing initiatives and community engagement.
- Build appropriate relationships with parents, universities and other partners to support the resident experience. Property & Facilities Management
- Ensure the property is consistently safe, clean, well maintained and presented to a high standard.
- Ensure planned preventative and reactive maintenance is effectively managed and delivered within agreed standards and timescales.
- Manage and monitor maintenance teams, contractors and suppliers as applicable, ensuring service quality, compliance and value for money.
- Conduct regular property inspections and ensure identified issues are resolved within agreed timescales.
- Manage contractor and supplier performance at property level, ensuring service quality and value for money.
- Lead property readiness for key operational periods, including summer turnaround and student move-in.
- Support refurbishments, lifecycle works and capital projects as required. Health, Safety & Compliance
- Ensure the property complies with all applicable legislation, statutory requiremen

📌 General Manager (Valencia)
🏢 Confidential
📍 Valencia