Uplift is a dynamic agency specializing in global talent search, covering EMEA, LATAM, USA, and APAC. With successful placements in 58 countries, we combine speed and cutting-edge technology to source top executive and mid-senior talent across various functions. Our innovative approach integrates integral networks, AI, and advanced recruitment tools. Beyond recruitment, we engage with our audience through our podcast, newsletter, and webinars, ensuring we stay at the forefront of talent acquisition and global HR trends.About Our ClientOur client is a globally active digital and technology-led organization working closely with major online platforms to support advertisers and agencies across diverse markets.Location:Madrid, SpainReporting to:Customer Service & Customer Success Team LeadWe're looking for aCustomer Service Specialist – L1to provide frontline support for customers using a globalcard issuing and embedded finance solution .You'll support customers from onboarding through day-to-day product usage, resolve enquiries and ensure more complex cases are effectively escalated and followed through to resolution.What You'll DoProvideL1 customer supportduring onboarding and ongoing product usageSupport enquiries related tocard usage,



transactions, FX and paymentsGuide customers through product functionality and day-to-day useHandle customer conversations escalated fromchatbot and digital support channelsResolve L1 enquiries and coordinateL2/L3 escalationswith internal teams and financial partnersTrack cases through resolution and keep customers informedCapture customer feedback and help improveFAQs, onboarding materials and support processesSupport key service metrics includingresponse time, resolution time and customer satisfactionWhat We're Looking ForExperience inCustomer Service, Operations or another customer-facing role, ideally within payments, fintech, banking or e-commerceKnowledge ofcard issuing, FX, payments, acquiring and/or e-commerceis highly desirableStrongcommunication, problem-solving and case-management skillsComfortable usingdigital support tools, dashboards and chatbot-assisted journeysGerman, aBaltic language, Slovak or Slovenianis a strong plusA great opportunity for someone who enjoyshands-on customer interaction, problem-solving and working in a fast-growing fintech environment .#J-18808-Ljbffr

📌 Customer Service Specialist – (Madrid)
🏢 Uplift People Consulting
📍 Madrid