Travel Consultant, ERM (Remote)Full time, Temporary, Netherlands, Poland, Spain, United KingdomFor candidates located near our office sites in Warsaw, Krakow, Lublin, or Rzeszów in Poland, the role will follow a hybrid working model.Shape What's Next With BCDThe Travel Consultant, ERM is responsible for accurately and efficiently handling incoming contacts requests via multiple channels (i.E. phone, email, etc.) and handling additional duties as assigned within a global, mutli- regional setup. You will be the primary point of contact for the customer and provide active travel consultation towards the business customers, including providing travel details and up-selling of related products. You will provide exceptional service which exceeds client expectations and effectively manage and control all facets of travel arrangements, as requested by our clients.What You'll DoSearch and confirm travel reservations for the customerHave hands on involvement in crew movements, rotation, and disruption handlingProvide the customer with the required industry information, such as low fares, exchange costs, penalties, and visa informationRespond to the customer promptly and provide the customer with your undivided attentionWillingly offer assistance to team members within and across teamsMeet individual and team goalsWhat You'll BringProven experience in ERM, marine, offshore, or crew travel environmentsHands‑on expertise managing crew movements, rotations, and disruption handlingStrong attention to detail with the ability to perform accurately under pressureComfortable working in a fast‑paced, 24/7 service environmentDemonstrated ability to collaborate effectively within a global, multi‑regional operations setupRelevant skills in GDS AmadeusStrong verbal and written communication skills in EnglishDemonstrated understanding of customer servicing excellenceSolid working knowledge of the travel industry, policies,



procedures, and processesWhy you’ll love working hereJoin a global industry leader where curiosity drives innovation, growth is continuous, and every voice matters. At BCD, you'll have the freedom to make an impact, the support to develop your potential, and the opportunity to help shape the future of travel.Meet BCDBCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel. Industry-leading meetings and events management and a general consultancy complete our suite of solutions and services. In 2025, BCD achieved $24.4 billion in sales. For more information, visit www.Bcdtravel.Com.Career site BCDhttps://www.Linkedin.Com/company/bcd-travel/https://www.Instagram.Com/bcdtravel/https://www.Bcdtravel.Com/blog/What’s In It For YouFlexible working hours and work-from-home or remote opportunitiesOpportunities to grow your skillset and careerWork at the forefront of travel technology and help shape the future of business travelGenerous vacation days so you can rest and rechargeA compensation package that feels fair to you, including mental, physical, and financial wellbeing toolsTravel industry professional perks and discountsAn inclusive work environment where diversity is celebratedWork From Anywhere opportunity for 60 days per yearWe are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [email protected].#J-18808-Ljbffr

📌 Senior Travel Consultant - Temporary Contract (Madrid)
🏢 Bcd Travel
📍 Madrid