At Johnson Financial and business understanding; People leadership; Cross-functional management; Risk management; Customer focus.
Required Skills: Preferred Skills: Consulting, Customer Analytics, Customer Centricity, Customer Engagement, Customer Relationship Management (CRM), Customer Support Operations, Customer Support Platforms, Customer Support Policies and Procedures, Customer Support Trends, Developing Others, Inclusive Leadership, Leadership, Problem Solving, Process Optimization, Quality Services, Service Excellence, Standard Operating Procedure (SOP) The anticipated base pay range for this position is: €55,****** - €87,****** Benefits: In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location,



where the presente amount is based on the employees' and companies' performance of the previous calendar year, or sales commissions.
Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health.
We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location's eligible dependents - can participate in several insurance plans.
For more information, visit Employee benefits | Supporting well-being

📌 Customer Service Operations Lead - Orthopaedics (Madrid)
🏢 Johnson & Johnson
📍 Madrid