Remitee, a rapidly expanding fintech company
specializing in international payments, is seeking an Service
Support Analyst to join our team. This role plays a key part in
ensuring smooth operations and delivering an excellent service
experience to our clients. This is a 100% remote position based in
Europe, ideally Spain. Working hours: 3:00 AM to 12:00 PM Argentina
time (ART, UTC-3). This is 8:00 to 17:00 in Spain during summer
time (CEST) and 7:00 to 16:00 during Winter time (CET). Key
Responsibilities Provide direct support to our clients by managing
and resolving assigned cases. Ensure a high-quality service
experience for all customers. Collaborate with cross-functional
teams to guarantee timely and effective case resolution. Extract,
analyze, and manage information from various databases. Answer
operational questions with transactional data (for example, SLA
compliance by payer, rejection times, or false completions),
spotting patterns and anomalies along the way. Identify operational
deviations and execute corrective actions.



Analyze available data
to improve operational indicators and monitoring dashboards.
Monitor key KPIs and propose new performance metrics for continuous
improvement. What we are looking for Based in Europe (ideally
Spain), able to work the schedule described above. Fluent in
Spanish and English (spoken and written). Strong problem-solving
skills. Ability to work independently and exercise sound judgment
with minimal real-time supervision, especially during early-morning
hours. Strong analytical skills and a good eye for detecting
patterns in data. Excellent interpersonal skills and teamwork.
Minimum of 2 year of experience in similar roles. Experience in
fintech, payments, or banking operations is a plus. Knowledge of
SQL (mandatory) to extract and analyze transactional data, and
Power BI (mandatory). Experience with ticket management tools
(Jira).

📌 Service Support Analyst (Madrid)
🏢 Remitee
📍 Madrid