Overview
? General SaaS Scale-up | $28M Series B Investment
? Barcelona | Hybrid, 4 days in-office (Aticco Urquinaona, Rda. de Sant Pere, 52, Eixample, *)
About CloudTalk
Powered by a January ****
$28 million Series B investment
from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's
AI-powered business communication platform
helps
4,000+ sales and support teams
make customer experience the greatest competitive advantage for driving more revenue.
CloudTalk works seamlessly for businesses of all sizes, from scale-ups like
Deel
to big players like
Nokia
,
Glovo
and
Revolut
.
Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.
CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.
A challenge ahead:
CloudTalk's Finance Team is growing, and we're looking for a Deal Desk Manager to architect and own the deal-execution process.
This is a founding role within the function.
We need a senior professional who has the experience to build the Deal Desk from scratch and the "roll-up-your-sleeves" attitude to manage the day-to-day operations.
You will be the critical bridge between Sales, RevOps, and Finance, ensuring our growth is backed by operational excellence and clean data.
Responsibilities
Build the Blueprint - You will define the workflows, approval matrices, and "rules of engagement" for how deals are structured and closed
Guard Revenue Integrity - You'll ensure that every contract signed is commercially sound, properly documented, and ready for seamless billing




Drive System Order - You will be the primary person responsible for ensuring our CRM and Billing data is 100% accurate, eliminating the "fix it later" culture
What you'll work on
Function Architecture: Design and implement the end-to-end Deal Desk framework, including the "Quote-to-Cash" workflow and deal approval levels
Billing Ownership: Take a hands-on lead in setting up billing for complex or non-standard deals, ensuring 100% accuracy between the signed contract and our financial systems
Billing System Optimization: Proactively identify billing bottlenecks and operational inefficiencies; lead the design and implementation of system and process improvements to ensure a scalable, automated, and error-free billing engine
Deal Governance: Act as the final "Quality Gate" for all deals.
For smaller deals, you will review and approve; for larger deals, you will actively help structure them
Contracting & Pricing: Review and approve all amendments to pricing and contract terms, ensuring they align with CloudTalk's financial guidelines and legal requirements
System Integrity: Clean up and maintain the "source of truth" in our systems.
You will ensure that errors are caught and corrected before a deal is closed, not after
Sales Enablement:



Educate the Sales team on deal structuring best practices to improve the quality of submissions and reduce friction during the closing process
Cross-functional Liaison: Work closely with Finance (for billing), RevOps (for systems), and Sales (for velocity) to resolve roadblocks
What we are looking for
The "Builder" Experience: 5+ years of experience in Deal Desk or Sales Operations.
We value candidates who have helped a company transition from "manual/messy" to "structured/scalable."
Operational Rigor: You have a low tolerance for "messy" data.
You are someone who enjoys bringing order to chaos and making sure every field in the CRM is exactly where it should be
SaaS Expertise: Deep understanding of SaaS commercial terms, subscription billing models, and common pitfalls in software contracting
Assertive Partnering: You can hold your ground with Sales teams to ensure quality, while still being a "problem solver" who helps them get deals across the finish line
Technical Proficiency: Strong experience with CRM systems and an understanding of how they talk to billing/accounting software
Proactive Personality: You don't wait for a manual; you write it.
You are eager to improve our reporting and planning maturity by ensuring the data going in is perfect.
Why you will love to be a CloudTalker
Growth:
1-1 Coaching sessions with our resident communications advisor
Flexibility:
Unlimited Paid Time Off, Volunteering Days, Flexible working hours, Home office budget, MacBook for work
Well-being:
Recharge Fridays once per quarter, Fitness Allowance
Connectedness:
Referral bonuses, Virtual & physical team buildings, Company merchandise
What to expect from the hiring process
Interview with our Talent

📌 Deal Desk Manager (España)
🏢 CloudTalk
📍 España