The role will also need to ensure the overall stability of Product through the collaboration with cross-functional teams—including Software Engineering, Service Reliability Engineers, and Business functions to manage day-to-day operations and quickly resolve incidents. The idóneo candidate must be skilled in problem-solving, process automation, and root cause analysis, with a passion for operational excellence and continuous improvement. Customer Relationship Management & Engagement Serve as the primary business point of contact for daily sustain operationson the Europe Salesforce (SFA) application. Understand business goals, and challenges, and provide tailored support and recommendations Ensure the Root Cause Analysis is performed and help coordinate the implement permanent fixes on a timely basis. Communicate and collaborate with the Call Center, Sector reps, Business Admins for providing the incident status, incident closure communication Send incident reports,



creating bi-weekly leadership incident reports, monthly incident reports and presenting it to the Leadership team Bachelor's degree in computer science, Information Technology, Engineering, or a related field (or equivalent experience). 6+ years of experience in sustain & operations engineering Experience with monitoring and alerting tools (e.g., Grafana, Datadog, Splunk, Nagios, AppDynamics, Full Story, Ig). Familiarity with CI/CD pipelines, deployment automation, and configuration management Hands-on experience with cloud platforms (AWS, Azure). Experience working with ServiceNow tool for ITSM. Ability to work under pressure in high-stakes production environments. Mindset of automation-first and continuous improvement. Strong knowledge of ITSM processes – Incidents, Problems, Service Request, Releases #

📌 Global Salesforce S&O Support Engineer — Incident (España)
🏢 Healingpartnershipsllc
📍 España