Performance and repair manager

Location:
Madrid, ES We are looking for a highly analytical and operationally driven profile to join our team as a Local Business Performance & Repair Manager (EU?LATAM), responsible for driving end-to-end operational performance, repair excellence, and service transparency across the region. Your Purpose as Local Business Performance & Repair Manager, you will act as the regional representative within the global Technical Performance and Repair networks, connecting local execution with global performance objectives. You will ensure that service and repair operations across EU–LATAM and its subsidiaries are fully aligned with global targets, governance standards, and customer commitments. Through structured performance management, data?making, and continuous improvement, you will ensure transparency of results and enable effective communication of KPIs, targets, and expectations across regional and global networks. You will also drive corrective and preventive actions in close collaboration with local delivery teams, customers, IT, service owners, and global stakeholders, ensuring cost?

Key Responsibilities
Drive and oversee end-to-end operational performance across Service Backbone Operations, including Spare Parts Management, Repair Services, Order Management, Hardware Product Quality, Adaptation on Demand, and general service operations. Monitor and analyze KPIs, SLAs, OLAs, backlog levels, quality metrics, and operational performance to identify risks, trends, and improvement opportunities. Ensure timely communication and cascading of KPIs, targets,



and performance expectations across regional entities, subsidiaries, and global performance networks. Act as the primary interface between the EU–LATAM region and Global Performance Management, representing the region in global performance forums and governance structures. Lead and coordinate performance reviews across Service Backbone Operations, ensuring alignment with global standards and business priorities. Drive the implementation and continuous improvement of standardized reporting solutions based on SAP and regional ERP systems. Consolidate regional initiatives, risks, and improvement topics, ensuring visibility, prioritization, and alignment with global objectives. Ensure adherence to customer commitments and service performance expectations through proactive monitoring and escalation management. Lead repair operations governance, including backlog prioritization, scheduling, escalation management, and repair quality control. Ensure repair processes, instructions, infrastructure, and capabilities are aligned with global standards and local operational needs. party providers to ensure service quality, compliance, and performance delivery. Provide accurate and structured reporting of repair and service performance across the region.





Your Profile
Several years of experience in Service Operations, Performance Management, Operational Excellence, or Data Analytics in complex, international environments. Experience in repair operations, spare parts management, inventory control, order management, or field service environments is highly desirable. Proven ability to: Analyze end?to?end operational processes and service performance; functionalstakeholders across regional and global environments. Strong understanding of SAP ECC, CRM systems, and ERP?Advanced analytical skills with strong proficiency in Excel and experience with Power BI or similar reporting tools. Knowledge of SQL or data querying tools is an advantage. Strong communication, coordination, and stakeholder management skills, with the ability to operate in multicultural environments. Fluent Business English (additional languages such as German or Portuguese are a plus). The opportunity to shape service performance, repair excellence, and operational efficiency in a global organization. Close collaboration with general teams, service owners, IT, and senior stakeholders. Flat hierarchies, flexibility, and a team driven by purpose and global vision. Flexible working arrangements, including hybrid model and remote working options. Professional development opportunities within a global Security Tech organization. We warmly welcome all applications regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability and sexual orientation. #

📌 Performance And Repair Manager (España)
🏢 Giesecke & Devrient Gb
📍 España