This position is at HP España The selection process will be entirely managed by HP España.
-- PWI Customer Assurance SW Engineer Description - Role Summary The Tier 4 Software Customer Assurance Engineer is a technical escalation owner for HP PageWide Web Press customer incidents and systemic reliability issues, with deep expertise spanning press compute platforms, networking/connectivity, and print electronics/press subsystems .
This role resolves complex, cross-domain problems quickly to restore customer production, drives root cause and prevention, and partners closely with internal engineering (R request/clarify missing data and direct next steps. For critical/press-down situations, provide timely technical leadership, clear status updates, and structured escalation as required by process. 2) Compute/network ability to produce customer-ready summaries and internal technical notes.
Preferred Qualifications Experience with industrial equipment , printing systems, or complex electromechanical platforms.
Familiarity with Tiered support models and escalation/task workflows (ServiceNow-style task elevation and closure discipline).
Exposure to reliability engineering, problem management, and operational excellence methods (Pareto, 5-Why, fault tree, etc.).
Core Competencies Customer Centricity: prioritizes restoring production; communicates clearly and respectfully.
Systems Thinking:



connects compute/network/electronics/press behaviors end-to-end.
Execution Under Pressure: decisive containment + disciplined follow-through.
Collaboration: effective across Service, Engineering, and Partner organizations.
Job - Software Schedule - Full time Shift - No shift premium (Spain) Travel - 25% Relocation - Equal Opportunity Employer (EEO) HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested.
This information is provided voluntarily.
The information obtained will be kept in strict confidence.
For more information, review HP's [EEO Policy](unknown) or read about your rights as an applicant under the law here: "[Know Your Rights: Workplace Discrimination is Illegal](unknown)" --

📌 Pwi Customer Assurance Sw Engineer (Barcelona)
🏢 HP España
📍 Barcelona