Ingram Micro seeks a seasoned Billing Technical Support leader to manage a skilled team resolving complex billing, invoicing, and platform issues. You will guide engineers through advanced troubleshooting, ensure SLA adherence, and collaborate with Engineering, Product, Finance, and Vendor teams to deliver reliable billing experiences.
The role demands 6–10+ years in billing support, strong SAP/SaaS billing knowledge, APIs, databases, and Linux, with a focus on customer success and operational