J&T; Express Spain seeks an experienced Customer Service Manager to develop localized SOPs and standardize processes in Madrid, ensuring GDPR-compliant operations. You will drive KPI optimization, oversee ticketing and call center systems, and coordinate with logistics functions to resolve issues.
The idóneo candidate will have 5+ years in express/logistics customer service, fluent Spanish with strong business English, and the ability to build and lead a team from scratch in a fast-paced
📌 Senior Customer Service Supervisor — KPI‑Driven Support Lead (Madrid)
🏢 J&T EXPRESS
📍 Madrid
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