Cactus Search is seeking a Senior Contact Centre / Customer Operations Leader for a major international consumer services business in Madrid. You will own and optimize large, multi-site contact operations, oversee inbound and outbound channels, and drive performance, retention and growth across complex customer journeys.
This is a genuine senior operational leadership role, requiring proven experience running large teams, managing outsourced partners, and delivering measurable improvements in
📌 Senior Head of Sales Growth (Madrid)
🏢 Cactus Search
📍 Madrid
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