Location: Golfo De Salónica 73, 28033 MADRID, Spain

Date Posted: 2026-10-22

Country: Spain

Location: Golfo De Salónica 73, 28033 MADRID, Spain

Role Overview The Director, Field Capabilities, EMEA (M/F), leads a team dedicated to delivering training programs for Otis field personnel. This role ensures the workforce is equipped with the knowledge, skills, and tools required to deliver world-class customer service, driving operational excellence, and supporting enterprise growth. The Director provides a direct connection between the global enterprise strategy and the regional business, and ensures that general standards, frameworks, and priorities are applied with discipline while enabling thoughtful regional and OU-level adaptation.

This role can be based in various locations across EMEA.

Key Responsibilities

Regional Strategy Execution & Alignment

- Execute the global field learning strategy at the regional level, ensuring alignment to enterprise priorities, growth objectives, and roadmap.
- Steer an international team across multiple countries, fostering a culture of innovation, continuous improvement, and high performance.
- Translate global frameworks, curricula, and standards into execution plans while preserving consistency of outcomes.
- Serve as the key partner to regional Field Operations, HR, EHS, and Business leadership, ensuring learning priorities are tightly aligned to business needs.

Direct Leadership of OU Training Leaders

- Guide OU Training Leaders, with full accountability for training quality, delivery consistency, and business impact across the region.
- Build leadership capability, succession plans,



and a sustainable talent pipeline aligned to global Field Learning standards and future needs.
- Ensure data-driven allocation of training capacity across OUs based on business needs and performance gaps.

Field Impact and Operational Excellence

- Drive measurable improvements in time-to-productivity, safety performance, technical capability, and service quality through disciplined training execution.
- Ensure training plans directly support field capacity, critical skill requirements, and regional performance priorities.
- Partner with EHS and OU leadership to plan and deliver safety-critical, compliance-driven, and reinforcement training with rigor and transparency.
- Provide clear visibility and accountability for training commitments, progress, and outcomes at regional and OU levels.

Organizational Scope

- Dotted line leadership of training teams and SMEs to execute training objectives.
- Key execution partner to the global Learning and Development team.

Qualifications & Experience

- 10+ years of experience in Field Operations, Engineering, Learning and Development, or related operational environments.
- Proven leadership in leading diverse teams and deploying best practices across the organization
- Strong analytical and problem-solving skills,



with the ability to resolve complex issues involving both tangible and intangible factors.
- Demonstrated ability to define strategic roadmaps, build execution plans, and drive initiatives in a multicultural environment.
- Excellent relationship management and communication skills, with the ability to engage stakeholders at all organizational levels.
- Experience in frontline, service or field-operations training, delivery, and governance.
- Familiarity with digital learning platforms, instructional design, and adult learning theory.
- Ability to establish credibility and build collaborative partnerships with all levels of management and individuals across a broad range of business groups.

Key Competencies

- Strategic thinking and vision
- Change leadership and innovation
- Cross-cultural collaboration
- Data-driven decision making
- Operational excellence
- Customer-centric mindset
- Relationship management
- Communication and influence

Impact and Objectives

- Decrease time-to-productivity for field personnel
- Improve existing field skillsets and technical expertise
- Enhance employee engagement and retention
- Ensure consistent technical capability and service execution across OUs
- Foster a culture of safety, accountability, and continuous improvement
- Support enterprise growth through world-class service delivery
- Strengthen safety outcomes through effective training reinforcement

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, instal

📌 Director, Field Capabilities, EMEA (Madrid)
🏢 Otis Elevator
📍 Madrid