Client Manager German SpeakingApplyremote type: Hybridlocations: Glasgow, Scotland: Antwerp, Belgium: Full timeposted on: Posted 8 Days Agojob requisition id: About Cigna Healthcare Cigna Healthcare is a global health service company dedicated to transforming healthcare. Our mission is to improve the health, well-being, and peace of mind of those we serve. Join our globally recognized brand, where trust, communication, and a positive culture are at the core of everything we do.

About The Role
As a Senior Client Manager (German Speaking), you will play a key role in developing and managing strong, long-term relationships with clients and broker partners across a integral portfolio. You will use data and insights to guide conversations, address challenges, and enhance client experience, while collaborating cross-functionally to resolve complex issues and continuously improve service delivery. This role offers a high level of autonomy, allowing you to apply your expertise, judgement, and commercial acumen to shape best practices and influence client management strategies. This position is eligible for incentive-based compensation aligned to performance.You'll Be Responsible For:* Act as the primary point of contact for clients and broker/consultant partners, ensuring a high-quality,



responsive service experience
* Build strong, trusted relationships through ongoing, proactive communication and tailored recommendations
* Manage a portfolio of large corporate accounts, including a mix of funding arrangements
* Lead annual renewal cycles, delivering against key metrics such as client retention, growth, and pricing outcomes
* Work closely with internal stakeholders to resolve complex client needs and deliver integrated solutions
* Identify opportunities to enhance client outcomes through product development, process improvements, or new service offerings Support business growth by introducing and expanding relevant products and services across the portfolio
* Communicate updates and changes clearly to clients, including regulatory or process developments
* Manage and resolve complex escalations across areas such as eligibility, billing, and service delivery
* Maintain accurate records and insights using internal systems, including Salesforce
* Provide guidance and support to colleagues, contributing to knowledge sharing and team developmentWhat You'll Bring to the Role:**
* Proven experience within

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