About the Role
Our client, a leading adventure tourism operator in the scenic Queenstown, Eastern Cape, is seeking a proactive and organized Operations Manager. This role is responsible for the smooth and efficient day-to-day running of all operational activities, ensuring the highest standards of safety, customer service, and efficiency. The idóneo candidate will have a strong background in logistics, team management, and a passion for the outdoors and adventure tourism. You will play a vital role in ensuring the safety and satisfaction of clients participating in various adventure activities offered by the company.

Key Responsibilities
* Oversee all operational aspects of the adventure tourism business, including activity logistics, equipment management, and scheduling.
* Ensure strict adherence to all safety protocols, regulations, and industry best practices for adventure activities.
* Manage and lead the operations team, including guides, support staff, and maintenance personnel.
* Develop and implement operational procedures to enhance efficiency and customer experience.
* Manage inventory of equipment, ensuring it is well-maintained, safe, and readily available.
* Coordinate with marketing and sales teams to ensure smooth client bookings and delivery of services.
* Handle any operational issues or emergencies promptly and effectively.
* Monitor operational costs and implement measures for cost-efficiency.




* Conduct regular safety briefings and training sessions for operational staff.
* Contribute to the development of new adventure products and experiences. Requirements
* Minimum of 5 years of experience in operations management, preferably within the tourism, hospitality, or outdoor adventure sector.
* Proven experience in managing teams and ensuring operational efficiency and safety.
* Strong understanding of risk management and safety standards in adventure tourism.
* Excellent organizational, planning, and problem-solving skills.
* Good communication and interpersonal skills, with the ability to motivate staff.
* Proficiency in relevant software for scheduling, inventory, and operations management.
* A passion for outdoor activities and adventure tourism is essential.
* First Aid and CPR certification is a requirement; advanced adventure guiding certifications are a plus.
* Ability to work flexible hours, including weekends and public holidays, as required by the business.
* A proactive approach to identifying and resolving operational challenges. Benefits
* Our client offers a competitive salary, performance incentives, and the opportunity to work in a stunning natural environment.
* Enjoy staff discounts on adventure activities and potential for professional development.
* Be part of an exciting and dynamic adventure tourism company in Queenstown, Eastern Cape. #J-18808-Ljbffr

📌 Operations Manager (Galicia)
🏢 Placements24
📍 Galicia