Senior Manager, Americas & EMEA Learning OperationsThis site uses cookies. Careers## Senior Manager, Americas & EMEA Learning OperationsApply: Remote: OTCTH: Connecticut Home Offices Remote Location, Remote City, CT, 06032 USA: Golfo De Salónica 73, 28033 MADRID, Spain: Full time: Posted Today: Date Posted: Country:United States of America

Location:
OTCTH: Connecticut Home Offices Remote Location, Remote City, CT, 06032 USARole SummaryThe Senior Manager, Americas & EMEA Learning Operations is responsible for leading the regional operational infrastructure that enables the successful delivery, governance, administration, measurement, and continuous improvement of enterprise learning programs across the Americas and EMEA. This role ensures a consistent, scalable, and high-quality learning experience while driving operational excellence, process standardization, compliance, reporting, and learning technology effectiveness. As a key member of the Learning Center of Excellence, the role partners closely with Regional Talent & Learning Advisors, Learning Program Managers, HR leaders, and business stakeholders to execute learning strategies and deliver impactful capability-building solutions. The Senior Manager serves as the primary regional owner for learning operations, balancing operational rigor, stakeholder partnership, and continuous improvement to ensure learning investments drive measurable business outcomes. and leveraging AI—particularly agentic AI—to automate routine learning administration and operational work. The goal is to reduce low-value manual effort, strengthen controls and service quality, and enable the learning operations team to build deeper consultative expertise and deliver greater strategic learning impact.

Key Responsibilities
*Regional Learning Operations Leadership
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* Lead learning operations across the Americas and EMEA, ensuring consistent execution of enterprise learning programs.
* Establish and maintain regional governance, service levels, and operational standards aligned with global learning operations practices.
* Drive operational excellence and continuous improvement initiatives that improve efficiency, quality, scalability, and learner experience.
* Lead process optimization using Lean, Kaizen workshops, process mapping, root-cause analysis, and standard work to eliminate waste, simplify workflows, improve controls, and continuously enhance service quality.
* Program Delivery & Execution
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* Oversee the end-to-end operational deployment and administration of leadership, functional, technical, compliance, and professional development programs.
* Monitor delivery performance and ensure programs are executed in accordance with timelines, quality standards, and stakeholder expectations.
* Ensure effective coordination across multiple countries, operating units, and business functions.*Learning Technology & Experience
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* Lead regional adoption and optimization of learning technologies
* Partner with HR Technology, Digital Technology, and vendors to resolve issues, improve user experience, and support system enhancements.
* Ensure data accuracy, governance, testing, and compliance requirements are maintained.
* Champion digital learning innovation and process automation opportunities.




* Identify, prioritize, and implement AI-enabled automation opportunities—with a focus on agentic AI—to streamline routine learning administration and operations while maintaining appropriate data privacy, security, compliance, human oversight, and change-management controls.*Monitor participation, completion, learner engagement, operational performance, and program effectiveness.
* Leverage data to identify trends, risks, and opportunities to optimize learning outcomes.*Compliance & Risk Management
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* Ensure compliance, regulatory, and mandatory training programs are deployed and administered effectively.
* Maintain audit-ready processes, controls, and documentation.
* Monitor regional compliance requirements and partner with HR, Compliance, Legal, and business stakeholders to mitigate risk.
* Vendor & Financial Management
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* *Manage relationships with learning vendors, facilitators, service providers, and technology partners. *Monitor regional learning operations budgets, purchase orders, and expenditures. *Evaluate vendor performance and identify opportunities for cost savings and operational efficiencies. *Support contract governance and vendor management processes.Build team capability through coaching, development planning, succession planning, and knowledge sharing. *Promote collaboration across regional and integral learning teams.
* Required Qualifications & Experience* *Bachelor's degree in Human Resources, Organizational Development, Business Administration, Education, or a related field. *6+ years of experience in learning operations, learning administration, learning technologies, talent development, or HR operations.*
* *Experience leading regional or global teams in a com

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