Job Description

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Responsibilities

- Partner with the EMEA Sales team on complex new business, renewal, expansion, and strategic transactions, helping develop commercially sound and executable deal structures.
- Analyze transactions at both the overall deal and line-item levels, considering pricing, discounting, margin, cost-to-serve, quantities, contract term, ramp structure, and renewal or expansion implications.
- Provide clear recommendations on non-standard commercial constructs.
- Identify potential booking, Annual Recurring Revenue (ARR), revenue-recognition, billing, credit, tax, or contractual implications and coordinate review with Revenue, Accounting, Legal, Tax, Order Management, and other subject‑matter experts as appropriate.
- Partner with Deal Operations, Revenue Operations, GTM Systems, and other teams to ensure approved commercial decisions can be executed accurately in Salesforce CPQ and downstream systems.
- Ensure customer-facing quotes,



order forms, and commercial terms are accurate, internally aligned, and consistent with approved product offerings, purchased entitlements, and documented deal approvals.
- Develop concise decision materials and recommendations for senior leaders when a transaction requires executive review or presents a significant commercial tradeoff.
- Identify recurring seller friction, manual workarounds, approval noise, and legacy blockers, and lead or support improvements to policy, approval routing, CPQ behavior, documentation, training, and cross‑functional workflows.
- Document important decisions, exceptions, and approval rationale in the appropriate system of record, creating clear precedent and an auditable decision trail.
- Create and maintain practical playbooks, training materials, pricing guidance, and decision frameworks that help Sales and internal partners navigate complex transactions more effectively.
- Participate in relevant deal reviews, forecast discussions, QBRs, and strategic initiatives where Deal Strategy insight can improve deal quality, execution speed, or organizational decision‑making.

Experience & Skills Required

- Experience in Deal Strategy, Deal Desk, Commercial Finance, Revenue Operations, Sales Operations, FP&A;, or a comparable SaaS commercial role.




- Ability to independently analyze a complex transaction and distinguish true economic or contractual risk from routine process requirements or poor commercial precedent.
- Understanding of SaaS commercial metrics and constructs, including ARR, Annual Contract Value (ACV), Total Contract Value (TCV), discounting, margin, product or service bundling, and more.
- Working knowledge of SaaS bookings and revenue‑recognition concepts, with the judgment to identify when Accounting, Revenue Assurance, Legal, Tax, or other specialists should be involved.
- Experience working in Salesforce CPQ, Excel, and related quote-to‑cash systems, including translating business issues into clear process, control, or system requirements.
- Strong analytical and financial‑modeling skills, with the ability to evaluate both overall deal health and the specific quote lines or provisions creating risk.
- Ability to communicate complex commercial and financial issues clearly to audiences with different functional backgrounds.
- Demonstrated ability to challenge Sales, Product, Legal, or executive stakeholders constructively while remaining solutions‑oriented and focused on the business objective.
- Ability to operate effectively amid ambiguity and adapt with agility as Sprinklr rapidly evolves, while forming defensible recommendations from incomplete information and clearly distinguishing known facts, assumptions, risks, and required approvals.
- Highly organized, responsive, and capable of balancing urgent transactions with longer‑term process‑improvement work.
- Proficient in using AI tools to improve efficiency, analysis, and work quality, while applying independent judgment, validating outputs, and avoiding over‑reliance on AI‑generated r

📌 Deal Strategy Manager (Madrid)
🏢 Sprinklr Software Iberia
📍 Madrid