* Handle incoming and outgoing calls, as well as customer requests via Live Chat and email.
* Support customers with questions about orders, products, and promotions, always ensuring a professional and friendly approach.
* Process calls redirected from stores and register them accurately in the ticketing system.
* Follow established procedures and project guidelines to ensure consistent service.
* Focus on delivering exceptional customer service and continuously improving customer satisfaction.
* Work collaboratively with colleagues, communicating quickly and effectively across different channels.
* Meet performance targets while ensuring quality in every interaction.
* Potential to handle customer inquiries via social media channels in the future. Your

Qualifications:
* Fluent Dutch and good English (both written and spoken).
* Previous experience with computer systems and CRM tools, with the ability to multitask across them.
* Customer-friendly, patient,



and able to manage difficult situations with professionalism and positivity.
* Punctual, detail-oriented, and proactive in developing knowledge about services, procedures, and products.
* Strong teamwork and communication skills.
* Comfortable working in a fast-changing environment. The Offer:
* Full-time, permanent Spanish contract with full registration in the Spanish healthcare system from day one.
* Paid training and onboarding program.
* Paid vacation (4 weeks + 4 additional days per year).
* Career growth opportunities and professional development programs.
* Working schedule: rotating shifts between Monday–Friday (08:00–21:00), Saturday (09:00–17:00), and Sunday (11:00–17:00), with two free weekends per month.
* International, diverse, and supportive work environment. #J-18808-Ljbffr

📌 Customer Service Advisor with Dutch (Benalmádena)
🏢 Encaja Talent
📍 Benalmádena