About the Role
Our client, a well-respected insurance company, is seeking an enthusiastic and customer-focused Sales and Service Representative for their office in León, Guanajuato. This role is instrumental in guiding clients through the purchase of general insurance products, providing exceptional service, and supporting them throughout their policy lifecycle. You will be a key point of contact, ensuring clients understand their coverage and receive prompt assistance. This hybrid position offers a balance between in-office collaboration and personal flexibility, allowing you to contribute effectively while enjoying the rich cultural heritage of León. Join a team dedicated to providing security and peace of mind.

Key Responsibilities
* Engage with potential customers to understand their insurance needs and recommend appropriate general insurance policies.
* Explain policy features, benefits, coverage options, and pricing in a clear and concise manner.
* Process new insurance applications accurately and efficiently.
* Provide ongoing support to existing clients, assisting with policy inquiries, updates, and renewals.
* Handle customer service issues and complaints, working towards satisfactory resolutions.
* Assist clients with initial steps in the claims process when necessary.
* Maintain customer records and update information in the company's CRM system.
* Meet or exceed sales targets and customer satisfaction goals.
* Stay informed about new insurance products and industry developments.




* Collaborate with internal teams to ensure a seamless customer experience, representing the company positively in León, Guanajuato. Requirements
* High school diploma or equivalent required; some college education is a plus.
* Prior experience in sales or customer service, preferably in the insurance or financial services sector.
* Strong communication and interpersonal skills, with the ability to build rapport with clients.
* Customer-oriented mindset with a commitment to providing excellent service.
* Basic understanding of insurance products is beneficial.
* Proficiency in using computer systems, including CRM and Microsoft Office.
* Ability to work effectively in a hybrid model, attending the León, Guanajuato office as scheduled.
* Good organizational skills and attention to detail.
* Ability to work collaboratively within a team.
* A positive and motivated attitude towards sales and customer support. Benefits
* Competitive salary with commission and bonus opportunities.
* Comprehensive health insurance benefits.
* Paid training and ongoing professional development.
* A supportive and friendly work environment.
* Opportunities for career growth within the company.
* Modern office facilities located in León, Guanajuato.
* Employee assistance program.
* Paid time off and company holidays.
* Access to resources to enhance sales and service skills.
* Be part of a company that values its employees and their contribution to client well-being. #J-18808-Ljbffr

📌 Representante de Ventas y Servicio al Cliente (Castilla y León)
🏢 Placements24
📍 Castilla y León