Looking for Senior support engineer
- XSIAM for a long term contract role based in Madrid.
Your ImpactThis position calls for someone who possesses a good customer-focused professional background and works proactively to drive results. This person is a self-starter, versátil, has a high level of integrity and is action and goal-oriented in a fast-paced, team-oriented, collaborative environment.
Respond to user-reported issues in adherence to established Service Level AgreementsTriage customer reported issues and respond to them via ticketing system, phone, or remote sessionsPerform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertiseIdentify the area of fault (code, environment, or configuration) and work with the appropriate team(s)



implementing the fixProvide timely feedback into the development process on customer-reported product problemsDocument actions to effectively communicate information internally and to customersFacilitate root cause investigations and manage the implementation of corrective and preventative measuresYour ExperiencePrevious experience with Endpoint Security software is requiredSIEM experience, including -Deep understanding of how SIEMs worksExperience in creating custom collections and data parsingExperience in creating complex correlation rules, reports and dashboardExperience in integration and implementation of SIEMsExperience working with EDR toolsExperience with strong communication and customer service skillsRequired basic networking knowledge
- Ability to independently debug broad, complex, and unique environments with mixed applications and protocolsExperience with Windows OS, MacOS, and Linux based applications (Installation, troubleshooting, Debugging)3+ years of experience as a Support EngineerExcellent written and verbal communication skillsStrong customer advocacy skills and experience, ability to work in difficult customer situationsKnowledge of Cloud infrastructure a plusExperience in incident response a plusExperience with scripting a plusExperience with MS Server solutions (SCCM, GPO, AD, MSSQL, IIS, Exchange) is a plus

📌 Senior Technical Support Engineer (Madrid)
🏢 Infotree Global Solutions
📍 Madrid