About the Role

Our client, a significant telecommunications provider in the **Eastern Cape**, is seeking a proactive and skilled Telecom Network Operations Specialist. This role is crucial for the day-to-day monitoring, maintenance, and troubleshooting of the company's network infrastructure in the **Queenstown** area. You will be responsible for ensuring network stability, performance, and availability, responding to incidents, and implementing corrective actions. The idóneo candidate has a solid understanding of network operations center (NOC) environments and a strong aptitude for problem-solving. This hybrid role requires regular presence in the **Queenstown** office, complemented by remote work flexibility, to support operations in **Eastern Cape, ZA**.

Key Responsibilities

- Monitor network performance using various monitoring tools and identify potential issues or outages.
- Respond to network alarms and incidents, performing initial troubleshooting and escalating complex issues as needed.
- Perform routine maintenance tasks on network equipment and systems.
- Implement approved network configuration changes and software updates.
- Maintain accurate records of network events, actions taken, and resolution times.
- Collaborate with field technicians and other engineering teams to resolve network problems.
- Participate in the development and refinement of operational procedures and documentation.




- Ensure adherence to network security policies and procedures.
- Contribute to capacity planning and network performance optimization efforts.
- Provide technical support and guidance to junior operations staff.

Requirements

- Diploma or degree in Information Technology, Computer Science, Telecommunications, or a related field.
- 2-4 years of experience in a network operations or technical support role within a telecommunications environment.
- Familiarity with network monitoring tools (e.g., SolarWinds, Nagios) and ticketing systems.
- Good understanding of IP networking, TCP/IP, DNS, and DHCP.
- Experience with routing protocols (e.g., OSPF, BGP) is a plus.
- Strong analytical and problem-solving skills, with the ability to work under pressure.
- Excellent communication and interpersonal skills.
- Ability to work shifts, including nights and weekends, as part of a rotating schedule.
- Proximity to **Queenstown** is essential for the hybrid work model.
- Commitment to continuous learning and staying updated with network technologies.

Benefits

Our client offers a competitive salary package with opportunities for overtime pay. Benefits include medical aid, a provident fund, and paid annual leave. Employees have access to ongoing training programs to enhance their technical skills. This role offers a chance to grow within a stable telecommunications company serving the **Eastern Cape, ZA**.

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📌 Telecom Network Operations Specialist (O Mente)
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