ROLE OVERVIEW

We're looking for an experienced IT Engineer to join our internal IT team on a temporary basis for approximately 9-10 months.. You'll step into an established, well-documented role and keep day-to-day IT operations running smoothly: employee support, hardware deployment and troubleshooting, system and user administration, and coordination with our external helpdesk MSP. This role is in-person and based out of our office in Leon, Spain.

This is an independent, hands-on role with tasks across the IT spectrum for our employees in Europe. You'll work closely with our US-based global IT team during afternoon and evening hours.

This role is idóneo for someone who can hit the ground running in a modern SaaS environment, communicates well, and knows when to solve something themselves versus when to route it to the right team.

RESPONSABILITIES





- Provide day-to-day IT support to employees, resolving helpdesk tickets across hardware, software, and access issues.
- Manage hardware deployment, troubleshooting, and lifecycle for company-issued devices, including MDM administration.
- Support employee onboarding and offboarding, including accounts, access, and equipment.
- Triage incoming support cases and route them to our external helpdesk MSP when appropriate, tracking escalations through to resolution.
- Perform system and user administration across our core SaaS stack: Google Workspace, Office 365, Slack, Zoom, Teams, Notion, and related tools.
- Administer IAM workflows, including

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