Capitole keeps growing and we want you to be part of the journey!

We are looking for a Product Owner / Project Manager - ServiceNow to join our team in Barcelona and contribute to a large-scale international project.

You will be responsible for driving the evolution of ServiceNow as an ITSM platform , connecting business needs with technical teams and ensuring the right prioritization and delivery of platform improvements.

The role combines Product Ownership, Project Management and functional ServiceNow expertise , with a strong focus on ITSM, platform governance and CMDB.

What will you do?

- Drive the evolution and adoption of the ServiceNow platform across different regions.

- Own and prioritize the backlog, roadmap and platform enhancements .

- Gather and analyse requirements from Business, IT and Security , translating them into functional and technical requirements.

- Coordinate ServiceNow initiatives and projects, managing priorities, dependencies and deliverables.

- Work closely with technical teams, regional leads, vendors and other stakeholders.

- Ensure alignment between ServiceNow capabilities, ITSM processes and business needs .

- Contribute to ServiceNow platform governance and continuous improvement.

- Lead and support CMDB governance , ensuring data quality, consistency and completeness.

- Coordinate initiatives related to Configuration Management, Service Catalog and Asset Management .

- Monitor platform and process performance through KPIs and dashboards .

- Promote standardization and continuous improvement of global ITSM processes.

What are we looking for?

- 7+ years of professional experience in IT environments.

- Experience managing ServiceNow as a Product Owner, Project Manager, Platform Owner, ServiceNow Consultant or similar role .

- Hands-on experience managing backlog, priorities, roadmap and platform enhancements .

- Strong knowledge of ServiceNow and ITSM .

- Experience with ITIL processes, particularly Incident, Change,



Request and Configuration Management .

- Experience with CMDB Management and Governance , including data quality and consistency.

- CSDM knowledge is highly valued.

- Experience gathering and analysing business requirements and coordinating their implementation with technical teams.

- Knowledge of Service Catalog, workflows, integrations and/or automation within ServiceNow.

- Strong experience coordinating multiple stakeholders, technical teams and vendors .

- Experience working in international and matrix environments .

Why join this project?

People first – diverse and inclusive culture in an international environment .

Work on high-impact Data & Insights initiatives across business performance , operations , finance , and commercial domains .

Help shape how data supports strategic decision‑making across a large international organisation .

Explore the evolution of AI‑driven analytics , productivity tools , and data discoverability .

Contribute to self‑service analytics , data products , and scalable reporting practices .

Work closely with business and senior stakeholders , turning complex data into meaningful insights .

High team stability and collaborative culture .

€1200 per year training budget and continuous learning opportunities .

Private health insurance and benefits package .

Flexible working hours and hybrid model .

Wellhub : fitness, wellness, and mental health support.

Football and paddle tennis teams sponsored by Capitole .

Team buildings , general events , and strong tech communities .

We know that not every candidate will meet 100% of the requirements. If your profile doesn’t match perfectly but you believe you can add value, we’d still love to hear from you.

Information Security Notice

- The employee will have access to confidential information related to Capitole and the assigned project.

- Compliance with internal security and information protection policies is mandatory.

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📌 Product Owner Project Manager - ServiceNow (Barcelona)
🏢 Capitole
📍 Barcelona