Key Responsibilities
Consultant & Client Support
* Manage diaries, travel arrangements, and expense submissions for allocated consultants (L43+).
* Book meeting rooms and restaurants for client meetings; support renewals of laptops, mobile phones, office cards.
* Schedule client meetings and workshops, ensuring timely communication and professional standards.
* Handle internal and external queries promptly and accurately. Mailbox Operations
* Monitor and triage shared mailboxes for the European Business Support Team.
* Ensure timely completion of requests and adherence to agreed service levels. Contracting Support
* Understand the basics of contracts and coordinate with support functions (Legal, Compliance, Finance, IT, Facilities) to manage client contracting.
* Open tickets in Service Central and manage support tools.
* Coordinate with consultants for any required business information.
* Register and maintain clients' apps and platforms so W&R; is qualified/recorded as provider (upload documentation, update passwords, check messaging). Project Codes, TCT & MavenLink
* Verify correct legal entity for billing before opening project codes.
* Follow up with clients to obtain signed proposals; upload signed proposals in TCT.
* Maintain a list of codes opened during the year with TCT links accessible to all consultants.
* Prepare quarterly lists of codes with TCT links.
* Perform random reviews of codes over €30k, identify gaps, and coordinate action plans with project managers. Billing
* Review uncollected invoices and follow up with clients (or coordinate with Manila if transitioned).




* Coordinate with clients and customer service when invoice changes are requested to speed up collections. Commercial Activity
* Record "wons" in Dynamics when proposals are signed.
* Support client events: download/review databases, send invitations, track attendance, book rooms, organize catering.
* Update client contacts in Dynamics.
* Support cross-line-of-business (XLoB) activity within HWC (e.g., cross databases with H&B;/RET for remuneration surveys). Recruitment & People Management Support
* Follow up with consultants to keep the talent pool live.
* Coordinate with HR for recruitment processes.
* Manage hiring process: open tickets, provide information to HR, follow up Manila for credentials and laptop requests.
* Support mid-year and final assessments: schedule meetings.
* Open tickets to change people managers. Qualifications
* Proven experience in administrative or business support roles within a professional services environment.
* Strong organizational skills with the ability to manage multiple priorities and deadlines.
* Excellent communication skills and a client-focused mindset.
* Proficiency in Microsoft 365 tools (Outlook, Teams, Excel, Word) and familiarity with Dynamics CRM.
* High attention to detail and commitment to delivering quality outcomes.
* Excellent communication skills in English and Spanish Additional Information Team Structure: Part of the European Business Support Team aligned to W&R.; Travel: Minimal; occasional support for in-person events may be required. Compliance: Adherence to WTW data privacy and security standards is mandatory. We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants.

📌 Professional Assistant W&R (Madrid)
🏢 Talantir
📍 Madrid