Mission of the role The International Business Process Analyst supports the Operations and Transformation agenda by analyzing, designing and improving end‑to‑end business processes across multiple geographies, with a strong focus on Italy and France. The role acts as a bridge between Operations, Servicing, IT/Data and Management, ensuring processes and reporting are scalable, efficient and aligned with the NPL business model.
Key responsibilities
* Analyze and improve operational and servicing processes across the full NPL lifecycle (boarding, servicing, recoveries, disposals, reporting).
* Support process harmonization and standardization across countries, adapting to local regulatory and operational specifics.
* Act as a process and analytical reference for international teams, especially Italy and France.
* Support management decision‑making through data analysis, KPIs, dashboards and performance reviews.
* Translate business needs into clear functional requirements for IT, Data and reporting teams.
* Work cross‑functionally with Operations, Servicing, IT, Data/BI and Finance.
Required profile
* Engineering degree (industrial, management, civil, computer or similar).
* Strong analytical and problem‑solving skills.
* Proven experience in the NPL / Special Servicing business (mandatory).
* Hands‑on experience with operational processes, servicing platforms and portfolio data.
* Advanced Excel skills; experience with KPIs and large datasets.
* International exposure or multi‑country operational experience is a strong plus. Languages
* English: fluent (mandatory)
* Italian: fluent / professional level (desirable)
* French: fluent / professional level (mandatory)
* Daily interaction with Italian and French teams is expected. Personal skills
* Structured and detail‑oriented mindset.
* Strong communication skills across cultures and seniority levels.
* Proactive, hands‑on and delivery‑focused.
* Comfortable working in complex, evolving environments. #J-18808-Ljbffr
📌 International Business Process Analyst (Comunidad de Madrid)
🏢 Talantir
📍 Comunidad de Madrid
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.