David Kennedy Recruitment is working with a leading airline that is seeking to onboard Galician-speaking Customer Support Advisors to assist passengers across its regional markets in Spain. In this role, you support customers with travel-related enquiries, provide clear information about airline services and policies, and help resolve issues throughout their travel journey. The adecuado candidates have strong communication skills, a customer‑focused mindset and the ability to remain calm and professional when assisting passengers with challenging situations Position: Customer Service Advisor Location: Barcelona, Spain Model: 100% On‑site Employment type: Full‑time DUTIES AND RESPONSIBILITIES:

- Assist passengers with flight reservations, booking amendments and cancellations - Provide information about baggage allowances, delayed luggage and missing baggage - Support customers with online check‑in, boarding enquiries and travel documentation - Assist passengers affected by flight disruptions and respond to refund requests - Handle customer complaints and resolve travel‑related issues in a professional manner - Explain airline policies,



procedures and available options clearly - Deliver a positive customer experience through effective communication and problem‑solving REQUIREMENTS:
- Fluency in Galician + English B2 - Strong communication and customer‑service skills - Ability to understand customer concerns and provide clear, helpful solutions - Calm and professional approach when dealing with stressed or dissatisfied passengers - Strong problem‑solving skills and attention to detail - Customer‑oriented mindset and ability to work in a fast‑paced environment BENEFITS:
- Permanent employment contract in Spain, including applicable statutory benefits and entitlements - Five weeks of paid initial training to help you start confidently with all the tools and knowledge you need - 39‑hour working week, Monday to Sunday, between 08:00 and 20:00, with rotating shifts - Gross annual salary plus a gross annual bonus - Modern offices in Barcelona with a terrace, comfortable facilities and team events - Genuine opportunities for professional development and career growth within an international company

📌 Customer Support Agent (Galician) (Barcelona)
🏢 David Kennedy Recruitment
📍 Barcelona