bsport is hiring for a Workforce Management/Support Operations role in Barcelona. You will forecast volume, manage schedules, and optimise routing across Intercom queues with a focus on service levels and automation. You will coordinate Level 2 escalations and keep performance metrics on target within a fast-growing wellness tech platform. The role requires 2+ years in planning, strong data analysis, and English fluency, with nice-to-have multi-language capabilities.