SupportYourApp is a integral Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?

Join our community as a T3 Support Engineer today and thrive in a multicultural and multilingual environment while enjoying your home office. Let’s see what it takes. Investigate and troubleshoot issues escalated from T1 involving backend, databases, and cross-system integrations

- Reproduce bugs across web admin consoles, mobile apps, and backend APIsl Query production databases (read-only) to validate data-related issues
- Implement small, low-risk fixes, including configuration changes, data corrections, and targeted code patches
- Track incidents and outages through resolution, using monitoring and error-tracking tools to verify fixes
- Excellent English skills (at least C1 for both spoken and written);

Experience in Technical Support, SRE, or Engineering,



with strong troubleshooting and code-reading skills

- Proven customer-facing experience in a technical support or customer support role
- Strong SQL skills and experience with production-scale relational databases
- Working knowledge of PHP and/or JavaScript/TypeScript
- Familiarity with AWS or another cloud provider, including logs, services, and secrets;

Experience with Sentry or similar error-tracking tools and Grafana or similar monitoring tools

- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 45 Mbps-download and 20 Mbps-upload) Experience supporting a mobile app (React Native or similar)
- Exposure to GraphQL and REST API debugging;

Experience with analytical/columnar databases (ClickHouse, BigQuery, etc.)

- Monday-Friday, 10:30 PM - 7AM GMT+11
- Opportunity to cooperate fully remotely from EU
- Balance between project workload and personal time, but also - internal health policy; independent contractors may not be eligible for all of these. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

📌 (Fluent English)Support Engineer (EU, Remote)
🏢 SupportYourApp
📍 Valencia