MissionResponsible for the commercial development and branding of Tod’s within the store as well as customer experience and satisfaction.Main activitiesDevelop the store sales turnoverGuarantee the implementation of Tod’s commercial policy within the storeSetting of sales objectives and periodic analysis of the results achievedImplementation of the selling ceremony in accordance with the Brand guidelinesEnsure the highlighting of the store's products in accordance with the brand's visual policy and in collaboration with the visual merchandising departmentGuarantee the implementation of CRM actions in order to develop the customer databaseSupervise the coordination of Trade marketing eventsAnalyse sales reports and customer feedbackPropose action plans in order to exceed the set objectives and increase turnoverGuarantee correct invoicing and collection proceduresEnsure good stock management: control of restocking, participation in the organization of inventories and control of discrepancies, sell-through analysisTeam managementOrganize the activity of the store: planning, determine collective and individual actionsSupport and organize communication with store staff: lead daily briefings and other meetings, set and monitor individual goals, identify areas for improvementParticipate in the recruitment of new employees and guarantee their integration:



training in processes and procedures, various trainings, etc.Contribute to the motivation and promotion of the sales team: evaluate its employees and ensure the follow-up of development actionsEnsure brand imageEnsure that the store is perfectly displayed while respecting the visual identity of the Brand and the company’s commercial policyGuarantee customer satisfactionGuarantee compliance with the rules and procedures within the storeProfileExperience2/3 years minimum team management experienceSpecific CompetencesManagementLuxury sales and hospitality techniquesResult and performance orientation (mastery of different KPIs)Client orientedOrganization, responsiveness and adaptabilityWritten and oral communicationKnowledge / sensibility of the world of luxury and fashion, and in particular of shoesFluent Spanish and EnglishTOD’S Group promotes the values of inclusion and full equality between persons at all stages of an employment relationship.Therefore, in line with the principles of our Code of Ethics and the Policy for the Protection of Diversity, Equity and Inclusion, all qualified applicants will be considered, regardless of their gender, age, nationality, culture, religious belief and sexual orientation.#J-18808-Ljbffr

📌 Tod´s Group - Eci Diagonal - Store Manager (Madrid)
🏢 TOD'S Group
📍 Madrid