IT Support Specialist (m/f/x)Department:Internal ITEmployment Type:Permanent - Full TimeLocation:MadridDescriptionOSAPIENS – Join us in building a sustainable future!At osapiens, we are committed to empowering businesses economically while promoting human rights and establishing ecologically sustainable and responsible corporate governance as a global standard. We support global enterprises in over 60 countries in integrating sustainability and positioning themselves for the future. To achieve this, we develop comprehensive SaaS solutions that create transparency and sustainable growth across the entire value chain, meet ESG requirements, and automate manual processes.Your MissionBased in our Madrid office, you will be the go-to person for our employees’ day-to-day IT needs. You will resolve support requests, run onboarding and offboarding, and keep our devices and accounts secure and well-managed within our cloud-only environment. Working closely with the Internal IT team, you will help us keep IT running smoothly as the company grows.Your ResponsibilitiesResolve IT support tickets (the main part of the role): license assignment, roles and permissions, access requests and other common user requestsProvide on-site support in Madrid: hardware replacements, equipment checks, device preparation and inventory trackingCoordinate equipment shipments and returns for employees in Spain and other locationsRun onboardings: prepare user accounts and devices, set up access and licenses, and solve any issues during the employee’s first daysRun offboardings: deactivate accounts, remove licenses and recover equipment,



following our IT proceduresDocument solutions and processes to build up our internal knowledge baseSupport the Internal IT team with ad hoc tasks and day-to-day operationsYour ExperienceStudies: ASIR (Administración de Sistemas Informáticos en Red)At least 1 year of experience in IT support or a similar roleHands-on experience with Microsoft 365 administration (users, licenses, Exchange, Teams, SharePoint)Basic knowledge of Microsoft Entra ID and AzureExperience with Intune or another device management (MDM) toolGood knowledge of Windows and macOS, and of managing iOS devicesExperience with ticketing tools (e.G., Freshservice, Jira Service Management)Basic networking (Wi‑Fi, VPN, DNS) and security knowledge (MFA, Conditional Access)Fluent Spanish and English, both spoken and writtenWho you areService-oriented, with clear and friendly communicationOrganized and detail-oriented, able to prioritize and handle several requests at onceProactive and able to work independentlyNice to haveExperience in international or distributed teamsScripting basics (PowerShell, Bash)Join us for this and more...A purpose-driven mission with and for global industry pioneers in tackling complex challengesRoom for creativity through collaborative teamwork and an open communication cultureFlexibility and team bonding with our hybrid work optionsFuel for your growth journey,



both personally and professionallySustainable mobility options, promoting eco-friendly commuting solutionsFun team events and outings with our integral teamsInspiring workspaces in Mannheim, Madrid and beyondAbout usosapiens supports global companies from various industries in establishing sustainability within their organizations and positioning themselves for the future. To achieve this, we develop holistic Software-as-a-Service solutions that create transparency and sustainable growth along the entire value chain, fulfill legal ESG requirements, and automate manual processes. osapiens aims to not only strengthen companies economically but also we also promote human rights and ecologically sustainable and responsible corporate governance as the global standard.We leverage our cloud-based technology platform, the 'osapiens HUB', and innovative technologies such as artificial intelligence to help companies seamlessly implement and automate compliance with international and national ESG laws and guidelines, including CSRD, EUDR, and CSDDD, and to further ensure accountable sustainability reporting. The osapiens HUB is continuously being developed and expanded to accommodate new solutions for evolving ESG regulations, as well as solutions for improved transparency and efficiency.Osapiens was founded in Germany in 2018 and we currently serve over 1,700 customers worldwide. The company is headquartered in Mannheim and has offices in Berlin, Cologne, Munich, Madrid, Paris, Amsterdam and London. We employ over 350 people from 40 countries. In 2022, we were honoured to receive the German Founder Award in the 'Rising Star' category.#J-18808-Ljbffr

📌 It Support Specialist (M/F/X) (Madrid)
🏢 osapiens
📍 Madrid