Mandarin Oriental Ritz, Madrid is seeking a proactive Reservation Agent to join our Revenue & Reservations team. You will deliver accurate, guest-focused reservation services across channels, prepare tailored quotations, and manage bookings end-to-end in a luxury setting. Collaborating with Front Office, Concierge, and Finance, you will ensure data accuracy, maximise revenue through upselling, and maintain detailed guest profiles for personalised pre-arrival experiences.