Job Description Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

Job Description Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they do preventive work to avoid future overdues with accounts that have a high exposure.

Responsibilities

You will be part of a team that delivers world-class results, both for Card Members and the business. In your role, you will:

Handle incoming and outgoing calls for credit related matters

Analyze client portfolios and organize the credit process with local Credit teams

Make spend decisions based on risk assessment and card member and client profiles





Recommend and execute cancellation or suspension of spending privileges where required

Effectively negotiate and discuss alternate payment arrangements

Work to the highest standards with a balanced delivery of both customer experience and shareholder value

Opening Hours Monday to Friday 8:00AM - 5:00PM - 40 hours per week.

Qualifications

Excellent interpersonal, relationship building and communication skills (German speaking)

Native German & English language skills

Passionate about American Express and customer service

Exceptional problem solving and decision-making skills

Ability to use decision making to drive customer loyalty and growth for the business

Competitive and motivated

Ability to work both independently and in a team environment

Ability to take a professional approach to challenging situations

Ability to “think on your feet”

Non-considerations For Sponsorship Employment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for these positions.

About Us At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.



From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones’ physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries

Bonus incentives

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

Generous paid parental leave policies (depending on your location)

Free access to general on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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📌 Customer Service Credit Specialist - German Speaker (Madrid)
🏢 American Express
📍 Madrid