SGS is the world's leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of over 100,000 dedicated professionals. With more than 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability. Our brand promise - "when you need to be sure" - underscores our commitment to trust, integrity and reliability, enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and a portfolio of trusted specialized brands, including Applied Technical Services, Brightsight, Bluesign and Nutrasource. Job Description

We're looking for a Senior IT Service Delivery & Project Manager to take full ownership of a portfolio of business-critical applications, ensuring their stability, performance, and continuous evolution. This is a high-impact, end-to-end role where you will operate at the intersection of IT service delivery and project management driving both day-to-day excellence and strategic improvements across our application landscape. You'll work closely with technical teams, business stakeholders, and external partners, playing a key role in delivering reliable services while leading transformation initiatives. Own Application Delivery (Run & Improve)

Take full accountability for the end-to-end delivery of key applications (support, performance, and continuous improvement)Ensure services meet high standards of quality, security, and reliabilityDrive a proactive, customer-centric approach to service delivery Lead Projects & Transformations

Manage and deliver complex IT projects related to application enhancements, integrations,



and upgradesIdentify risks early and lead mitigation strategies to ensure successful outcomesContribute to the continuous evolution of systems and processes Coordinate & Influence Across Teams

Lead and align cross-functional teams (internal & external) across technical and functional domainsAct as a bridge between business and IT, translating complex topics into clear, actionable plansEnsure alignment with architecture, security, and operational standardsDrive Operational Excellence Drive Operational Excellence

Oversee incident management, escalation processes, and service performanceManage IT service providers and vendors, ensuring strong delivery and accountabilityContinuously improve processes using data-driven insights and KPIs Qualifications

Proven experience in IT Service Delivery, Application Management, or IT Operations, combined with Project Management experienceStrong understanding of IT Service Management (ITIL) and service delivery best practicesTechnical background in application development or infrastructureExperience managing complex IT projects and distributed teamsAbility to own, prioritize, and drive multiple initiatives simultaneouslyExcellent communication skills, with the ability to influence stakeholders at all levelsA structured, solution-oriented mindset with a strong focus on delivery and impact Nice to Have

Experience with ServiceNow and/or Azure DevOpsITIL4 certification Additional Information

Why SGS?

Join a globally recognized and stable company, a leader in the Testing, Inspection, and Certification (TIC) industry.Enjoy a adaptable schedule and a hybrid work modelAccess continuous learning opportunities through SGS University and Campus.Collaborate in a multinational environment with colleagues from various continents.Benefit from a comprehensive benefits platform. At SGS, we are committed to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfill your potential.

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📌 Senior IT Service Delivery & Project Manager (Madrid)
🏢 Talantir
📍 Madrid