Capitole keeps growing and we want you to be part of the journey! We are looking for a

Product Owner / Project Manager - ServiceNow

to join our team in Barcelona and contribute to a large-scale international project. You will be responsible for

driving the evolution of ServiceNow as an ITSM platform , connecting business needs with technical teams and ensuring the right prioritization and delivery of platform improvements. The role combines

Product Ownership, Project Management and functional ServiceNow expertise , with a strong focus on ITSM, platform governance and CMDB. What will you do?

Drive the

evolution and adoption of the ServiceNow platform

across different regions. Own and prioritize the

backlog, roadmap and platform enhancements . Gather and analyse requirements from

Business, IT and Security , translating them into functional and technical requirements. Coordinate ServiceNow initiatives and projects, managing priorities, dependencies and deliverables. Work closely with technical teams, regional leads, vendors and other stakeholders. Ensure alignment between

ServiceNow capabilities, ITSM processes and business needs . Contribute to

ServiceNow platform governance

and continuous improvement. Lead and support

CMDB governance , ensuring data quality, consistency and completeness. Coordinate initiatives related to

Configuration Management, Service Catalog and Asset Management . Monitor platform and process performance through

KPIs and dashboards . Promote standardization and continuous improvement of general ITSM processes. What are we looking for?

7+ years of professional experience

in IT environments. Experience managing

ServiceNow as a Product Owner, Project Manager, Platform Owner, ServiceNow Consultant or similar role . Hands-on experience managing

backlog, priorities, roadmap and platform enhancements . Strong knowledge of

ServiceNow and ITSM . Experience with ITIL processes, particularly

Incident, Change,



Request and Configuration Management . Experience with

CMDB Management and Governance , including data quality and consistency. CSDM knowledge is highly valued. Experience gathering and analysing

business requirements

and coordinating their implementation with technical teams. Knowledge of

Service Catalog, workflows, integrations and/or automation

within ServiceNow. Strong experience coordinating multiple

stakeholders, technical teams and vendors . Experience working in

international and matrix environments . Why join this project?

People first

– diverse and inclusive culture in an

international environment . Work on

high-impact Data & Insights initiatives

across

business performance ,

operations ,

finance , and

commercial domains . Help shape how

data supports strategic decision‑making

across a

large international organisation . Explore the evolution of

AI‑driven analytics ,

productivity tools , and

data discoverability . Contribute to

self‑service analytics ,

data products , and

scalable reporting practices . Work closely with

business

and

senior stakeholders , turning

complex data

into

meaningful insights . High team stability

and

collaborative culture . €1200 per year

training budget

and

continuous learning opportunities . Private health insurance

and

benefits package . Flexible working hours

and

hybrid model . Wellhub : fitness, wellness, and mental health support. Football and paddle tennis teams sponsored by

Capitole . Team buildings ,

global events , and

strong tech communities . We know that not every candidate will meet 100% of the requirements. If your profile doesn’t match perfectly but you believe you can add value, we’d still love to hear from you. Information Security Notice

The employee will have access to confidential information related to Capitole and the assigned project. Compliance with internal security and information protection policies is mandatory.

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📌 Product Owner Project Manager - ServiceNow (Barcelona)
🏢 Capitole
📍 Barcelona