Onsite IT/OT support including break/fix for thin clients, IPCs, handhelds, and lab equipmentLocal hands-and-feet support for integral IT teamsTroubleshooting automation and production systems (PLC, SCADA, OT networks)Support for software upgrades, patching, and backups in lab/OT environmentsIncident, problem, and change management (ITIL-based)Compliance with CSV, GxP, and data integrity proceduresParticipation in disaster recovery and business continuity planningRequirements
Bachelor's in IT, Engineering, or related fieldExperrience of IT/OT support experience in regulated environmentsExperience with industrial IT systems, SCADA/PLC, and lab softwareNetworking knowledge (VLAN, Firewall, Routing)ITIL process knowledge; ServiceNow/Remedy ticketingDatabase Troubleshooting Experience MSSQLAvailable for onsite support and 24/7 on-call rotationFluency in English and Spanish (both written and spoken) is essential.Candidate must declare Criminal Record no older than 3 months.
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📌 IT/OT Support Specialist (Madrid)
🏢 Robson Bale
📍 Madrid
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