Customer Onboarding Manager in Spain

This role offers an exciting opportunity to guide new customers through a seamless onboarding journey while driving long-term success and satisfaction. You will act as a trusted partner from day one, helping clients adopt innovative solutions and align them with their business goals. Working in a fast-paced, collaborative environment, you’ll engage with cross-functional teams to ensure smooth implementations and continuous improvements. The position combines customer interaction, project coordination, and problem-solving to deliver measurable outcomes. It’s ideal for someone who thrives in dynamic settings and enjoys building strong relationships. You’ll play a key role in shaping customer experiences and contributing to overall growth.

Accountabilities

- Lead end-to-end onboarding processes for new customers, ensuring a smooth and efficient implementation experience
- Conduct detailed product walkthroughs and training sessions to drive adoption and maximize platform value
- Communicate onboarding requirements, timelines, and expectations clearly to stakeholders
- Build and maintain strong relationships with customer stakeholders, understanding their goals and operational needs
- Collaborate with Sales, Customer Success, Product, and Engineering teams to address customer needs and improve processes
- Manage customer data migrations and ensure accuracy and completeness throughout onboarding
- Capture feedback, identify improvement opportunities,



and contribute to enhancing onboarding workflows and tools
- Proactively resolve issues and ensure a high level of customer satisfaction during early lifecycle stages

Requirements

- 1-2 years of experience in customer onboarding, implementation, or a client-facing role
- Strong project management and organizational skills with the ability to handle multiple priorities
- Proven ability to build relationships with stakeholders at various levels, including senior leadership
- Excellent communication and interpersonal skills, with a customer-first mindset
- Experience resolving customer issues proactively and collaborating across teams
- Analytical thinking with the ability to understand customer needs and translate them into actionable solutions
- Familiarity with CRM tools such as HubSpot or similar platforms is a plus
- Bachelor’s degree preferred

Benefits

- Competitive salary and flexible remote or hybrid work options
- Comprehensive medical, dental, and vision coverage, with strong employer contributions
- Generous paid time off, holidays, and parental leave programs
- 401(k) plan with employer matching contributions
- Wellness stipend and access to mental health support resources
- Versátil Spending Accounts (FSA) and Health Savings Accounts (HSA)
- Life insurance and disability coverage for added financial security
- Professional development support and home office stipend
- Opportunities for career growth within a collaborative and supportive environment

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📌 Customer onboarding manager (Comunidad de Madrid)
🏢 Talantir
📍 Comunidad de Madrid