1. Employee Life Cycle Management

- Manage core HR processes including onboarding, transfer, termination, and contract signing/renewal for assigned countries.
- Maintain employee records, working hours, and leave data to ensure accuracy, compliance, and timeliness.
- Optimize employee data governance to improve data quality and consistency.
- Support annual audits and compliance checks in line with local labor laws and company policies.

2. Employee Benefits Administration

- Administer employee benefit programs including commercial insurance, supplemental medical plans, and annual health checks.
- Coordinate with vendors, verify invoices, and manage cost allocation to ensure accuracy and compliance.
- Review and optimize benefit policies based on employee feedback to enhance satisfaction and engagement.

3. HR Inquiry & Service Support

- Act as the first-line HR SSC contact,



responding promptly to employee inquiries via DingTalk, phone, ticketing system, or onsite support.
- Provide accurate HR policy interpretation and process guidance to ensure a consistent employee experience.
- Maintain and update the FAQ knowledge base to improve efficiency and reduce response time.

4. Data & Process Optimization

- Identify and implement process and system improvement opportunities to enhance automation and digitalization.
- Maintain and update HR module SOP documentation to ensure process standardization and compliance.
- Participate in key digital HR projects, including Hi HR system and payroll submission automation.
- Deliver regular HR reports and analytics to support business decision-making.

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📌 Human resources coordinator (Comunidad de Madrid)
🏢 Talantir
📍 Comunidad de Madrid