Are you a Service Delivery Manager
- AWS seeking a new interesting challenge ? ? If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for ? ✍️ WHAT WILL YOU DO? We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks :
- Manage end-to-end IT service delivery and act as a key operational point of contact.
- Coordinate governance and communication across TCS, AWS and customer stakeholders.
- Monitor service commitments, risks, issues, actions and operational performance.
- Lead service reviews and ensure timely reporting and escalation.
- Drive corrective actions and continuous service improvement.
- Coordinate delivery teams and maintain clear ownership of operational priorities. ? WHAT (TECHNOLOGIES/METHODOLOGIES/TOOLS) WILL YOU USE?
- AWS and cloud-service environments.
- IT service management and governance practices.
- Service reporting and operational performance monitoring.
- Risk, issue, action and escalation management.
- Continuous service improvement methodologies.
- ITIL or comparable service-management frameworks. ? WHAT ARE WE LOOKING FOR?
- Strong experience as a Service Delivery Manager in enterprise IT services.
- Strong customer-facing communication and stakeholder-management skills.
- Experience with service governance, reporting, risk management and escalation.
- Ability to coordinate multidisciplinary and multi-company teams.
- Fluent Spanish.
- Availability to work in a hybrid model in Madrid.
- University degree, FP qualification or equivalent professional experience in IT, Engineering, Business Management or a related discipline.
- English, AWS/cloud-service delivery,



banking-sector experience and ITIL certification will be valued. ? WHERE AND WHEN?
- Workplace: Hybrid model in Madrid, with two days per week at the client site. Final arrangements are subject to confirmation.
- Work Schedule: Business Hours ? WHAT CAN

WE OFFER
YOU?
- *Permanent contract
* ?
-

We offer
indefinite contracts from the first day.
- *Pay and benefits
* ?
- Competitive salary and a versátil compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance).
- *Work from home options
* ?️
-

We offer
you a financial support every month for your working from home expenses, if your position allows work from home. In addition, in the first month we will give you a bonus to help you to set up your workplace ? ?
- *Opportunity knocks
* ??
- Being a part of a growing company, we want to support your path with a career development plan and annual performance-based compensation reviews .
- *Learn as you grow
* ?
- Starting with a fantastic onboarding program , TCS has robust learning platforms that will allow you to learn and grow personal as professionally.
- *Bring your buddy
* ?
- If you have referred a friend for an open position under the BYB Scheme and she/he is hired you’ll receive a very attractive cash award.




- *Connect globally
* ?
- Work with people from all over the world . You can feel the multicultural workforce .
- *Benefit from being a TCSer
* ?️ – By being part of the TCS Spain family you can enjoy benefits, offers and corporate discounts on the best brands .
- *And so on
* ?
- Appreciations, incentives, Team Building activities, diversity and inclusion programs, sustainability activities, corporative events... This has only just begun ? WHO ARE WE? Tata Consultancy Services (TCS) is an Information Technology (IT) company founded in 1968 as part of the Indian Tata Group and is one of the top 3 technology companies globally ? With a presence in 55 countries and more than 590,000 employees , TCS is considered one of the 10 best companies to work for worldwide in 2026 according to the Top Employers Institute ? TCS Spain started operations in 2001 and currently has a diverse workforce that collaborates with the main Spanish and multinational companies ? TCS Spain has been certified as a Top Employer 2026 and has also been chosen as one of the 100 Best Companies to Work for in Spain in 2025 according to Forbes ? Among the portfolio of services, TCS has information technology services , asset-based solutions , global consulting , engineering and industrial services , digital solutions and services , application maintenance and development , quality assurance and testing services , IT infrastructure and BPS ? Responsible for development , TCS Spain is committed to inclusion, diversity and sustainability , and promotes flexibility policies that support wellbeing and work-life balance ? WELCOME, WE ARE WAITING FOR YOU ?

📌 Service Delivery Manager (Madrid)
🏢 Tata Consultancy Services
📍 Madrid